Privacy Policy

Last Updated: August 27, 2025

At Sun Stories, we are committed to protecting your privacy and respecting your personal data. This policy explains how we collect, use, and protect your information when you visit or make a purchase from www.sunstories.co

1. Information We Collect

We collect only the data necessary to provide our services, including:

  • Name, billing address, delivery address, payment details, phone number, and email address for processing and delivering your orders.
  • Email address if you sign up for our newsletter or updates.
  • Account details if you register for a Sun Stories account (name, email, password, country, optional preferences).
  • Browsing data, including the pages you view and interactions with the Site (via cookies and analytics).
  • Information you provide when contacting our team for order support, press enquiries, or collaborations.
  • Data provided when purchasing items for delivery to another person (e.g. recipient’s name and delivery address).

2. How We Use Your Information

Your personal data is processed for the following purposes:

  • To fulfil and deliver your order, including processing payment and shipping.
  • To send you order updates and important service communications.
  • To provide customer support and resolve queries.
  • To improve the performance of our website, marketing, and services.
  • To send you marketing communications (only if you have opted in).
  • To comply with legal obligations.

3. Legal Basis for Processing (UK GDPR)

We process your data under the following lawful bases:

  • Contract: To process and deliver purchases you make with us.
  • Consent: For marketing communications and newsletters.
  • Legitimate Interests: To improve our website and services.
  • Legal Obligation: Where required by law.

4. How We Share Your Information

We do not sell or rent your personal data. We share it only with trusted third parties where necessary, including:

  • Service providers such as payment processors, couriers, and hosting platforms (e.g. Shopify).
  • Analytics and advertising providers (such as Google Analytics), to help us understand and improve our site.
  • Where required by law, to comply with legal obligations.

5. Marketing Preferences

You may choose to receive news and updates from us via email. We will only contact you for marketing if you have opted in. You can unsubscribe at any time by clicking the link in our emails or contacting us at info@sunstories.co.

6. Cookies & Analytics

Cookies are small text files placed on your device when you visit our Site. They help our website function, improve performance, and provide insights into visitor behaviour.

Types of Cookies We Use:

  • Essential Cookies: Required for the Site to work (e.g. remembering your basket during checkout).
  • Performance & Analytics Cookies: Help us understand how visitors use our Site. We use Google Analytics for this. Data is anonymised and does not identify you personally.
  • Functionality Cookies: Remember your preferences (e.g. language or region).
  • Marketing Cookies: With your consent, used to deliver relevant adverts or track campaign performance.

Third-Party Cookies:

Some cookies are placed by third parties, such as Shopify (our store platform) and Google Analytics.

  • Shopify: Shopify Cookies Policy
  • Google: Google Privacy Policy

Managing Cookies:

You can control or delete cookies by adjusting your browser settings. Disabling certain cookies may affect Site functionality. For more details visit www.aboutcookies.org.

Consent:

When you first visit our Site, you will see a banner asking you to accept or manage cookies. You can update your preferences at any time in your browser.

7. Data Retention

We keep your personal data only as long as necessary to provide services or meet legal requirements. For example:

  • Order information is kept for at least 6 years for accounting purposes.
  • Marketing data is kept until you unsubscribe.

8. International Data Transfers

As part of our operations (e.g. Shopify hosting, email providers), your data may be transferred outside the UK/EEA. Where this occurs, we ensure safeguards such as Standard Contractual Clauses are in place to protect your information

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict processing of your data.
  • Withdraw consent for marketing at any time.
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.

11. Contact Us

If you have any questions about this policy or how we handle your data, please contact us:

General enquiries:  info@sunstories.co